Back to home

Terms of Service

Last updated: February 2026

Please read these terms carefully before using Upcatch. By using our services, you agree to be bound by these terms.

Contents

1. Acceptance of Terms2. Description of Services3. Accounts & Access4. Acceptable Use5. Data & Privacy6. Subscription & Payment7. Intellectual Property8. Warranties & Disclaimers9. Limitation of Liability10. Indemnification11. Termination12. General Provisions

1Acceptance of Terms

By accessing or using Upcatch's services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Services on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms. If you do not agree to these Terms, you may not access or use our Services.

2Description of Services

Upcatch provides a Relational Risk Intelligence (RRI) platform that helps organisations understand and improve team collaboration patterns. Our Services include:
  • •Analysis of anonymised communication metadata to identify collaboration risks
  • •Team-level risk scoring and trend analysis
  • •AI-powered intervention recommendations
  • •Coffee meetup coordination to strengthen team connections
  • •Dashboards and reporting tools for organisational insights

3Accounts & Access

Account Registration

To use our Services, you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

Authorised Users

Organisation accounts may invite authorised users. The account owner is responsible for ensuring all users comply with these Terms and for managing user access appropriately.

Account Security

You must notify us immediately of any unauthorised access to your account. We are not liable for any loss resulting from unauthorised use of your account credentials.

4Acceptable Use

You agree not to:
  • •Use the Services for any unlawful purpose or in violation of any applicable laws
  • •Attempt to gain unauthorised access to our systems or other users' accounts
  • •Reverse engineer, decompile, or attempt to extract the source code of our software
  • •Use the Services to monitor, track, or surveil individual employees
  • •Share access credentials or allow unauthorised third parties to access the Services
  • •Interfere with or disrupt the integrity or performance of the Services
  • •Use automated means to access the Services without our written permission

5Data & Privacy

Data Processing

We process data in accordance with our Privacy Policy and applicable data protection laws including GDPR and the UK Data Protection Act 2018. By using our Services, you consent to such processing.

Data Controller

For organisational accounts, the organisation is the Data Controller and Upcatch acts as a Data Processor. We will enter into a Data Processing Agreement (DPA) with enterprise customers upon request.

Data Ownership

You retain all rights to your data. We do not sell, share, or use your data for purposes other than providing and improving our Services.

6Subscription & Payment

Billing

Paid subscriptions are billed in advance on a monthly or annual basis. Prices are quoted in GBP and exclude applicable taxes unless stated otherwise.

Payment Terms

Payment is due upon invoice. We accept major credit cards and bank transfers for enterprise accounts. Late payments may incur interest at 4% above the Bank of England base rate.

Refunds

Annual subscriptions may be cancelled within 14 days for a full refund. After this period, fees are non-refundable except where required by law. Monthly subscriptions are non-refundable.

Price Changes

We may modify pricing with 30 days' notice. Price changes take effect at your next billing cycle. You may cancel before the new pricing takes effect.

7Intellectual Property

All content, features, functionality, trademarks, and intellectual property of Upcatch are owned by Upcatch Ltd and protected by UK and international intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to use the Services for your internal business purposes during the subscription period. This licence does not include rights to sublicense, modify, or create derivative works.

8Warranties & Disclaimers

The Services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure. Upcatch provides insights and recommendations but does not guarantee specific business outcomes.

9Limitation of Liability

To the maximum extent permitted by law: • Our total liability for any claims under these Terms shall not exceed the fees paid by you in the 12 months preceding the claim. • We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business opportunities, or goodwill. • These limitations apply regardless of the form of action, whether in contract, tort, negligence, strict liability, or otherwise. Nothing in these Terms excludes or limits liability for death, personal injury, fraud, or any other liability that cannot be excluded by law.

10Indemnification

You agree to indemnify and hold harmless Upcatch, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising from: • Your use of the Services • Your violation of these Terms • Your violation of any third-party rights • Any data you submit to the Services

11Termination

By You

You may terminate your subscription at any time through your account settings or by contacting us. Termination takes effect at the end of your current billing period.

By Us

We may suspend or terminate your access immediately if you breach these Terms, fail to pay fees, or if required by law. We may also terminate with 30 days' notice for any reason.

Effect of Termination

Upon termination, your right to use the Services ceases immediately. We will delete your data within 90 days unless retention is required by law or you request earlier deletion.

12General Provisions

Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Modifications

We may modify these Terms at any time. We will notify you of material changes via email or through the Services. Continued use after changes constitutes acceptance.

Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy and any DPA, constitute the entire agreement between you and Upcatch regarding the Services.

Questions About These Terms?

We're here to help clarify anything. Reach out to our team.

hi@upcatch.co.ukLegal Team

Upcatch Ltd

Registered in England and Wales

Company Number: Pending